Refund Policy

Refund Policy – Glassè Skin

At Glassè Skin, we take pride in ensuring the highest quality of our products. Every item is carefully checked before dispatch. However, due to the nature of our skincare and cosmetic products, we do not offer refunds, returns, or exchanges once an order has been shipped, except in cases where products arrive damaged.

Damaged Items

If you receive your order and find that the items inside the box are damaged (please note: external packaging damage alone does not qualify), please contact us within 14 days of receiving your order.

To submit a claim, email us at glasseskinskincare@gmail.com with:

  • Photos of the damaged product(s)

  • Your order number

Once approved, we will provide instructions for returning the damaged item(s).

Refund Process

Once your return is received and inspected, we will notify you via email regarding the status of your refund request. If approved, your refund will be processed and automatically applied to your original method of payment within a few business days.

Refund Timeframes & Missing Refunds

Refund processing times may vary depending on your payment provider. If you haven’t received your refund after approval, please:

  1. Double-check your bank account.

  2. Contact your credit card company, as it may take time for your refund to be officially posted.

  3. Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at glasseskinskincare@gmail.com.

Time Limit

Our refund policy lasts 14 days from the date you receive your order. Unfortunately, we cannot offer refunds, returns, or exchanges on damaged goods reported after this period.