Help Center

Help Centre – FAQs

Welcome to the Glassè Skin Help Centre. Below are some of our most frequently asked questions. If you can’t find what you’re looking for, please reach out to us at glasseskinskincare@gmail.com — we’re always happy to help.

Shipping

▽ When will I receive my order?
Please refer to our [Shipping Policy] page for detailed information on delivery times. If your query isn’t covered there, feel free to email us at glasseskinskincare@gmail.com.

▽ How much is shipping?
Shipping costs are outlined in our [Shipping Policy]. If you need further clarification, please reach out via email at glasseskinskincare@gmail.com.

▽ Do you ship internationally?
Currently, international shipping is limited due to high freight costs. We’re working towards resuming worldwide shipping soon! Please check our [Shipping Policy] for the latest updates or email us at glasseskinskincare@gmail.com for specific enquiries.

Skincare & Products

▽ What if I get an allergic reaction to a product?
As with all skincare, reactions can sometimes occur. If you have known allergies, we recommend checking ingredient lists carefully before ordering. You may also email us at glasseskinskincare@gmail.com with your concerns.

We strongly advise patch-testing new products on a small area of skin before full use. If irritation occurs, discontinue use immediately and seek medical advice if necessary.

While we strive to provide safe, effective skincare, Glassè Skin is not liable for any allergic reactions and cannot provide refunds or replacements in such cases.

▽ Why are some products marked “Sample” or “Not for Sale”?
Certain Korean products are originally manufactured as promotional or sample items not intended for direct sale in Korea. However, in regions without such restrictions, these products may be offered through suppliers. These are not provided to us for free, but are sourced through authorised channels.

▽ Why don’t your Korean sunscreens display SPF ratings?
Although many Korean sunscreens undergo clinical testing in countries such as the USA or Europe, their SPF ratings are not officially validated under Australian standards. To ensure accuracy and compliance, we do not display SPF ratings for these products.

Returns, Refunds & Exchanges

▽ Do you offer refunds or exchanges?
Due to the nature of skincare products, we are unable to offer refunds, returns, or exchanges once items have been shipped — unless the products inside the package arrive damaged.

If your order contains damaged items, please contact us within 14 days of receipt at glasseskinskincare@gmail.com with photos of the damaged product(s). (Note: external box damage does not qualify if the products inside are unaffected.)

▽ Refund process
Once approved, you’ll receive instructions for returning the damaged item(s). After inspection, we’ll notify you by email regarding your refund approval. If approved, your refund will be processed back to your original payment method within a few business days.

▽ Late or missing refunds
Refunds may take several business days to appear, depending on your payment provider. If you haven’t received your refund:

Recheck your bank account.
Contact your credit card company (posting times may vary).
Contact your bank.

If more than 10 business days have passed and you still have not received your refund, please email us at glasseskinskincare@gmail.com.

General Enquiries

▽ Do you have a physical store?
Currently, Glassè Skin operates exclusively online.

▽ Can I pick up my order from your warehouse?
At this time, we do not offer order pick-ups, as our products are stored and dispatched from a private warehouse not open to the public.

Didn’t find what you were looking for?

Please contact us at glasseskinskincare@gmail.com and our team will be happy to assist you.